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PTSP System

Sistem Pelayanan Terpadu Satu Pintu Kanwil Kementerian Agama Sulawesi Selatan.

Case Study Overview

Bridging gaps through
purposeful engineering.

The Challenge

"Citizens faced long wait times and opaque status updates when applying for government permits through manual, paper-based workflows."

Context

Application Entry -> Document Validation -> Department Approval -> Head of Dept. Signature -> Certificate Issuance.

Strategic Solution

Kami mengembangkan ekosistem PTSP yang komprehensif, mencakup Kiosk Antrian mandiri di gerbang masuk dan dashboard khusus petugas.

Public Service Workflow

1
Public Submission

Citizens upload digital documents via the portal.

2
Validation

Staff verifies document authenticity and completeness.

3
Dept. Routing

Application routed automatically to relevant departments.

4
Issuance

Secure digital permit issued with QR code verification.

Key Deliverables

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Project Impact

Reduced average permit processing time from 14 days to just 3 business days.