Government Service System
"Citizens faced long wait times and opaque status updates when applying for government permits through manual, paper-based workflows."
Application Entry -> Document Validation -> Department Approval -> Head of Dept. Signature -> Certificate Issuance.
Engineered a transparent One-Stop Service (PTSP) portal with real-time tracking and automated document routing.
Citizens upload digital documents via the portal.
Staff verifies document authenticity and completeness.
Application routed automatically to relevant departments.
Secure digital permit issued with QR code verification.
Reduced average permit processing time from 14 days to just 3 business days.